The Future of Multifamily Maintenance starts here
Simplify and optimize maintenance operations with Lessen360™
Lessen360 is an AI-powered, cloud-based solution that connects residents, vendors, property staff, and technicians. Achieve actionable transparency, efficiency, and centralization—all in one platform.
Lessen360™ Capabilities
Oversee service technicians, vendors, and resident needs, all from a single system.
Manage in house technicians
- Simplify technician management with an automated "smart scheduler."
- Take control with tracking detailed cycle-time metrics.
- Enhance productivity by unlocking performance insights and sharing technicians across buildings.
- Boost operational efficiency with streamlined communication and real-time updates.
Gain control of your service requests
- Unleash total visibility across all service requests for all stakeholders.
- Easily audit material and labor expenses and reduce your total cost of Operations.
- Improve your SLAs—reduce tenant turnover, increase satisfaction.
Easily manage third-party vendors
- Boost vendor communications on the mobile app.
- Tap into vendor performance insights with detailed metrics.
- Control costs by enforcing negotiated rates, including pre-negotiated supplier rates and terms.
Improve tracking of turns and make-readys
- Support centralization with standardized inspection templates and workflows.
- Reduce move-in delays by prioritizing projects and using inspection data to drive tasks for each stage.
- Enjoy a holistic view from notice to vacate to the ready walk, and deliver high quality make readies that limit any go back tasks.
Manage assets and capital planning
- Measure performance of appliances and HVAC units to develop capital replacement plans.
- Track asset service history, including preventative maintenance, to increase asset lifespan.
- Limit urgent, rapid-response requests by leveraging data-driven recommendations for preventative maintenance.
Increase resident retention
- Let the system automate and prioritize scheduling so that your team can focus on service performance.
- Real-time updates enhance coordination, reducing follow-ups and streamlining resident communication.
- Track work completed and measure the performance of vendors and technicians.
- This is my list
Optional Capabilities
Unlock new potential with expanded services and integrations that drive growth.
Lessen On-Demand
Access Lessen On-Demand, our network of 30,000 qualified vendors and over 175,000 technicians. Send the work to us and we'll get it done. It's that simple.
Unlock the power of AI
Team Lessen360™ with Lessen Copilot™, an AI assistant that streamlines work order creation and access to a live call center agent 24/7. Rely on instant answers to questions with minimal human error.
Rely on the best product and material pricing
Reduce material costs on popular items with Lessen Marketplace™, a one-stop-shop platform where you can access thousands of products with savings up to 50% over retail.
Frequently Asked Questions
Your questions, answered.
What is Lessen360 and who is it for?
Lessen360 is a comprehensive SaaS maintenance platform designed to optimize and streamline property management for residential multifamily real estate property owners and managers.
How does Lessen360 improve operational efficiency?
Lessen360 significantly enhances operational efficiency with features like the Smart Scheduler, which optimizes technician work schedules by automating the scheduling process, assigning the right technician to each task, and providing detailed insights into technician performance. This automation saves time, reduces labor costs, and improves the overall productivity of maintenance teams.
Additional benefits include:
- Improved back-office efficiency for management and review of invoices.
- Common templates that support centralization by standardizing processes and reducing overhead.
- Higher standards for in-house tech and third-party vendors, thus improving efficiency.
- Enhanced communications.
- Resident updates that improve coordination and enhance the resident experience.
Can Lessen360 manage both in-house technicians and third-party vendors?
Yes, Lessen360 excels in managing both in-house technicians and third-party vendors. The platform provides real-time visibility of all service requests, tracks detailed cycle-time metrics, and enforces pre-negotiated supplier rates and terms. Additionally, it facilitates improved communication with vendors, ensuring that all stakeholders are informed and operations run smoothly.
What kind of visibility and tracking does Lessen360 offer for property maintenance?
Lessen360 provides comprehensive visibility and tracking for all property maintenance activities. It centralizes service request management, tracks material and labor costs, and offers insights into technician performance. The platform standardizes pre-move-out inspections, manages make-ready processes, and automates move-in instructions, ensuring efficient property management and cost control.
What is the Dynamic Make Ready DashBoard and how does it help property managers?
The Dynamic Make Ready Board in Lessen360 is a powerful tool that standardizes pre move-out inspections and captures results across your portfolio. It helps property managers streamline the make-ready process by optimizing technician scheduling and automating move-in instructions. This feature ensures that units are prepared for new tenants efficiently, reducing vacancy times and improving overall property management efficiency.
How does Lessen360 handle service request scheduling and management?
Lessen360 offers robust Service Request scheduling and management capabilities through Smart Scheduler. The platform allows property managers to assign, track, schedule, and optimize service requests in real-time. With integrated automation, it ensures that the right technician is assigned to each task, improving response times and service quality. This centralized approach provides greater visibility and control over all maintenance activities.
What advantages do mobile inspections and preventative maintenance bring?
Lessen360 enhances property maintenance with Mobile Inspections and Preventative Maintenance features. Mobile Inspections let technicians perform inspections on the go, capturing data and images directly into the system for accurate reporting and timely auditing. Preventative Maintenance tracks service history and provides data-driven recommendations for repairs or replacements, reducing unexpected breakdowns, extending asset life, and optimizing maintenance budgets. Additionally, it can be used for daily "rise and shines" inspections of multifamily properties.
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