Better begins with One
One by Lessen™: Gain agility and control
Boost revenue and transparency
Streamline operations, enable scalability, drive cost efficiencies, and support customer satisfaction with One by Lessen.
Enjoy total visibility and control
Effortlessly manage property and facility maintenance all in one place. Whether you are managing residential properties, commercial facilities or assets within them, One by Lessen will manage your complete project journey—from work order creation to sourcing vendors and invoicing.
One Client Portal
Boost Customer Satisfaction
With One by Lessen you can:
- Conquer work order management
- Make strategic, data-backed decisions
- Bolster cost controls with automation
- Rely on pricing controls and optimization
- Unleash smarter asset inventory and management
- Rest assured with compliance management
- Empower seamless customer integrations with open APIs
One Vendor Portal
Optimize your work process
Leverage end-to-end work order life cycle management, so you can:
- Manage work orders and projects
- Streamline proposal and invoice management
- Accelerate collaboration with robust communications
- Stay agile with a user-friendly design and workflow interface
- Optimize work order management with work/task prioritization
- Operate smarter with improvement recommendations via vendor scorecards
Mobile Access
Manage work on the go
Track progress across properties while on the go–anytime, anywhere
Accelerate work order completion with mobile apps for property managers, vendors, facility managers, or residential tenants.
- This is my list
Mobile App for Property Managers
One Insite™
Gain total visibility and control from any location
Optimize Operations
Increase accuracy and agility
Assign, track, schedule, and optimize in-house technicians and third-party vendor work flows.
Inform Dispatch
Automate third-party vendor requests
Effortlessly dispatch work orders to third-party vendors using rule-based and capacity-based recommendations.
Control Budget
Deliver on time and on budget
Maximize ROI and budgets and track life-cycle spend with intelligent cost controls.
Streamline Communications
Keep stakeholders connected
Open communication between managers, vendors, technicians, and occupants.
Total Transparency
Identify problems before they occur
Effortlessly manage work orders with data-driven insights, providing real-time updates and visibility across all your properties.
Mobile App for Vendors
One Onsite™
Boost efficiency across all work schedules
Manage Jobs
Streamline work schedule and project management
Easily manage daily work, and ensure all jobs are completed, sending in-route notifications and accessing valuable property details while tracking progress with real-time alerts.and in-route alerts.
Automate In-Route Notifications
Simplify daily work management
Minimize drive time and track mileage optimizing technician route schedules while monitoring overall performance. Ensure all your jobs are completed accurately and on time, sending in-route notifications.
Plan Ahead
Power smart, deliberate moves
Plan ahead and access property and issue details before hitting the road.
Increase Efficiency
Save time and resources
Accelerate your first-time fix rate for every order with more information upfront, driving greater accuracy.
Lower Costs
Discover greater value
Enjoy a competitive edge with pre-negotiated pricing on countless materials and products discounted up to 40% through the Lessen Advantage Marketplace
Mobile App for Residential Tenants
One Maintenance™
Propel customer retention—instantly connecting occupants with property management and technicians
Prioritize Customer Satisfaction
Instantly connect residents with property managers and technicians
Enable occupants to submit requests when they need them, no matter the time of day or day of the week.
Simplify communications with property managers and vendors
Respond to renters—sooner
Keep occupants connected to service technicians and property managers for active updates and support.
Track Progress
Eliminate unwanted surprises
Share real-time updates for arrival times, work order status, approval processes, and more.
Frequently Asked Questions
Your questions, answered.
General
What is One by Lessen?
One by Lessen is the technology power behind Lessen's property services, enhancing operational efficiency, and increasing occupant satisfaction for both commercial and residential sectors.
Who can benefit from One by Lessen?
One by Lessen allows commercial and residential portfolio managers to optimize and scale how they deliver services. it provides a seamless solution for property managers, in-house technicians, vendors, and portfolio owners. optimizing repairs and maintenance, property turnovers and capital projects by managing work orders, projects, assets, and vendors. One by Lessen is used by owners and managers of large and distributed residential and commercial real estate portfolios. Commercial customers manage services for distributed facilities in retail, banking, schools, restaurants, healthcare, and others. Residential portfolio owners and managers use Lessen to manage services for single-family and multifamily properties and common areas.
What are the key features of One by Lessen?
- Client Portal: Work order management, smart diagnostics, robust communications, advanced data insights, and reporting.
- Vendor Portal: Workforce management, proposal and invoice management, user-friendly design, and vendor marketplace.
- One Insite: A mobile app for property managers to assign, track, schedule, and optimize technician work.
- One Onsite: A mobile app for vendors to manage daily work and optimize routes
- One Maintenance: A mobile app for residents to submit work orders and track their status.
How is One by Lessen different from other property services platforms?
- Deep data-driven analytics: The only platform with millions of work orders analyzed for streamlined tech experiences.
- Nationwide vendor network: Access to a nationwide network of over 30,000 vetted, qualified vendors.
- End-to-end execution: Full visibility and control over every project step, from work order creation to invoicing.
- User experience: The most intuitive interface with 24/7 real-time responsiveness.
- Built to support Lessen clients that manage over 1 million properties.
How can I get started with One by Lessen?
Visit our website or contact our sales team to schedule a demo and learn more about how One by Lessen can benefit your property management operations.
What support options are available?
Our support team is available 24/7 to assist with any issues or questions you may have. You can reach us through our client portal, phone, or email.
Commercial
How does One by Lessen improve operational efficiency for commercial properties?
One by Lessen provides a one-stop solution for managing all aspects of property and facility services, enabling faster problem resolution and improved occupant satisfaction.
What specific benefits does One by Lessen offer to commercial properties?
- Comprehensive and transparent optimization of property services.
- Increased tenant satisfaction and renewal rates.
- Enhanced bottom line through efficient maintenance management.
How does One by Lessen help in budget control and optimization?
One by Lessen includes pricing controls, resolution codes, work validation, SME review, and GL code mapping to optimize budget control and spending.
How does One by Lessen help with managing assets deployed at different facilities?
One by Lessen revolutionizes asset management for the commercial sector with a robust platform featuring asset collection, QR code tagging, preventative maintenance, and digital facility management. This empowers facility operators to efficiently maintain detailed inventories, make data-driven repair or replace decisions, and strategically plan capital expenditures across all their locations.
Residential
How does One by Lessen enhance the resident experience?
By providing superior maintenance services that drive renewals and increase resident satisfaction, One by Lessen ensures properties are well-maintained and occupants are happy.
What are the unique features of One by Lessen for residential properties?
- Asset management with QR codes, preventative maintenance, and asset inventory.
- Compliance management and open APIs for customer integrations.
- Advanced data insights and reporting for better decision-making.
How does One by Lessen support heads of maintenance in residential properties?
The platform provides tools for better repair/replacement decisions, preventive maintenance, technician management, capital planning, and project management, enabling heads of maintenance to demonstrate value.
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