Keep Your Hotels Operating at Their Best
Deliver exceptional guest experiences while we handle the rest. From repairs and maintenance to project management and exterior services, Lessen is your trusted partner in ensuring seamless operations and a consistent brand experience across all your locations.
Maintaining superior comfort and operability
How We Help You Succeed
We understand what matters most to you—guest satisfaction, cost control, and consistency across every visit. With a proven track record in hospitality, here’s how we deliver solutions that matter to you:
Visibility & Control Over Your Portfolio
- Comprehensive Dashboard: Get a complete view of all locations in one place—whether by individual hotel or your consolidated portfolio. Easily sort by brand, property, floor, and more.
- Cost-Effective Management: Gain full transparency into where your dollars are being spent and take control of your budgets with centralized maintenance management.
- Streamlined Contractor Oversight: Standardize processes and gain visibility into all contractors, quotes, and bids so you can trust your operations are running smoothly and efficiently.
Consistency Across Locations
- Seamless Brand Experience: Your guests trust your brand, and you’ve built the standard they expect. We help maintain the same great experience at every property.
- Enhanced Guest Satisfaction: From spotless facilities to functional amenities, we help you exceed expectations —creating memorable stays that keep guests coming back.
Expertise You Can Count On
- National Presence: From coast to coast, we support your locations with dependable service you can rely on.
- Industry Know-How: Our team brings deep industry experience and a commitment to quality, so you can focus on your guests while we handle the rest.
- Experienced Network: We partner with trusted vendors who understand the unique challenges of the hospitality industry, delivering results that meet and exceed expectations.
Key Services We Provide
Whether you need us to work seamlessly with your in-house team or provide an end-to-end solution, we provide scalable solutions tailored to your needs.
Repairs & Maintenance
Keep your properties running smoothly. From fast, reliable fixes to recurring maintenance, we keep your hotels running at their best. Plus, with 24/7 in-house call center support, help is always just a call away.
Project Management
Need to refresh or upgrade? Leave the heavy lifting to us. With expertise in hospitality, we ensure every project is completed on time, on budget, and to the highest standards, with real-time tracking and transparency at every step.
Exterior Services
First impressions matter, and the exteriors of your properties set the tone for guest expectations. From landscaping to snow removal, we take care of all your exterior needs to keep your properties looking their best.
Areas of expertise
Our capabilities span a wide range of needs, including:
Cabinets
Carpentry
Electrical
Plumbing
HVAC
Ice Machines
Outdoor Areas
Showers
Elevators
Pools
Countertops
Doors & locks
Exterior services
Where better begins
The best people in the industry
Drive operational efficiency with teams overseeing every step of the maintenance lifecycle so you can work smarter and strategize for the future.
The best platform in the industry
Empower your business with the leading tech platform to manage work orders, streamline your processes, and control your costs in one place.
The best process in the industry
Partner with in-house teams who know your account inside and out. Our dedicated experts
ensure personalized attention and tailored solutions.
Why Work with Us?
At Lessen, we’re more than facilities providers—we’re your partners in creating seamless operational experiences so you can focus on what matters most—your guests.
- Leading Technology: Our advanced platform provides complete visibility into all services, projects, and costs across your portfolio.
- Industry Expertise: With years of experience in hospitality, we understand the intricate needs of hotels and provide tailored solutions to help you succeed.
- Nationwide Network: Wherever your properties are located, we’ve got you covered with consistent, high-quality service.
- 24/7 Live Support: Whenever you need assistance, our team is ready to provide expert help—day or night.
